An intelligent solution that automatically identifies and resolves toll discrepancies for fleet operators
An intelligent solution that automatically identifies and resolves toll discrepancies for fleet operators
Please reach us at [email protected] if you cannot find an answer to your question.
Not right away. We’ll review your statement and let you know if any support is needed. In many cases, we can resolve it without extra paperwork
We only charge 30% if we successfully recover your money. No risk, no upfront cost.
Most claims are resolved in 1-3 weeks. We’ll keep you updated.
Linkt (Sydney, Melbourne, Brisbane), EastLink, and more
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Last updated: 31.07.2025
Welcome to CTF Solutions (ABN 14223224300, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our toll refund claim service (the “Service”) available through www.ctfsolutions.com.au.
By submitting a toll statement through our website, y
CTF Solutions helps individuals identify and submit refund claims for incorrect or disputed toll charges issued by Australian toll operators, including but not limited to Linkt and EastLink.
We act as a facilitator on your behalf to:
We do not guarantee a refund or act as a legal representative or agent in any court or tribunal.
You may use our service if you:
You must provide accurate and complete information when submitting your claim.
By using our service, you authorise CTF Solutions to:
This authorisation is limited to handling your toll refund claim. It does not grant us access to your toll account or broader authority over your finances or vehicle.
Our pricing is simple:
You only pay if your toll refund is successful.
You agree to pay this fee upon refund confirmation and authorise us to collect it using your provided payment method (e.g. card, bank debit, or secure payment link). We may request payment via third-party processors such as Stripe or GoCardless.
Refunds will be paid directly to you by the toll operator (to your bank or toll account). CTF Solutions does not receive funds on your behalf.
You agree to the following payment terms:
Failure to settle the agreed success fee after a successful claim may result in reminders, restricted access to future services, and referral to collection services.
You agree to:
We may suspend or reject claims if we detect fraud, abuse, or incomplete information.
We value your privacy and only collect information necessary to process your claim.
We make no guarantees about the outcome of your claim. While we will make reasonable efforts to secure a refund on your behalf, we are not liable for:
Our total liability is limited to the amount of our success fee on any successful claim.
You may cancel a claim before it is submitted to the toll operator by emailing us at [email protected]. Once submitted, cancellation may not be possible.
We may terminate service access if we suspect misuse, fraud, or breach of these terms.
These Terms are governed by the laws of Australia.
Any disputes arising from this agreement will be handled under applicable state or federal Australian laws, depending on your location and the nature of the dispute.
To streamline the toll claim process, we may offer the option for you to connect your email account (e.g. Gmail or Outlook) so we can:
This functionality is entirely optional and requires your explicit consent via a separate opt-in checkbox or authorisation flow.
We will not access, store, or use your emails for any other purpose. You can revoke access at any time.
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